Retail’s Big Show is returning to New York City in January, and Vizit will be on hand to hear what the best and brightest in the industry are planning for in 2025. From walking the expo floor to see cutting-edge tech in action to sitting in on talks about future trends, there’s no shortage of opportunities to discover new solutions poised to upgrade ecommerce optimization and change the game. 

Here’s a look at the topics we have our eye on this year. 

Returning Power to Employees 

As AI continues to transform the retail landscape, a clear theme emerges: the most successful innovations amplify human potential rather than replace it. One of the keynotes taking center stage at NRF 2025, Global retail trends: Why the human touch is key to leveraging the full potential of AI, will explore how retailers can use AI to empower employees, fostering creativity, adaptability, and deeper customer connections. 

Complementing this, the session Transform retail with AI: Elevating performance and enhancing human roles at Sam’s Club and C&A will dive into a real-world example of how AI is not only driving operational excellence, but also enriching the roles of employees. 

At Vizit, we see our visual AI technology and human ingenuity work hand-in-hand every day. We’re eager to hear how other companies are using AI to return power to employees while also creating a more dynamic and engaging retail environment.

Treating Every Customer Like a VIP 

Creating a frictionless customer experience is at the top of every retailer’s must-do list. Unfortunately, that’s easier said than done. To help in this effort, NRF is offering sessions like Artificial intelligence and humans: Five ways AI will make retail more personal, not less and Mastering digital personalization: Crafting unique journeys. These discussions on how AI can cut through the noise (and data!) to put human needs front and center will be especially important as organizations struggle to balance data privacy, the decline of third-party cookies, higher consumer standards for ecommerce, and more. 

Upgrading the Omnichannel Experience 

Centering ecommerce optimization efforts around consumer preferences has a positive ripple effect across all channels. Leveraging AI to improve omnichannel experiences, engage consumers, and grow customer relationships should shed some light on using better customer intelligence to overhaul shopping experiences. 

Finally, Vizit is eager to hear more perspectives on choosing AI partners during Omnichannel transformation: Why choosing a partner over a vendor matters. We strive to collaborate with our customers to further ecommerce optimization with visual AI, and gain a broader view of how other vendors accomplish this in the retail industry is tremendously valuable. 

Will you be at Retail’s Big Show? Schedule a meeting with the Vizit team to learn more about how visual AI is helping brands stay ahead of the competition and win across all channels.